00448     2200169   4500001002100000005001500021035002000036008004100056245004200097100001800139260004000157084001800197082001200215990001700227990001700244990001700261INLIS00000000000082220240404033808  a0010-0324000822240404                           0      1 aPrinsip-Prinsip Total Quality Service  aFandy Jiptono  aYogyakarta :bLili Publisher,c2005  a658.812 Fan P  a658.812  a200700200301  a200700200301  a200700200301